Commitment

24 months, no pro rata

A warranty is only worth what it excludes. Here are ours, written down before the sale.

What is covered

Any manufacturing or remanufacturing defect, for 24 months from delivery, across the whole catalogue, new parts and remanufactured parts alike. The part is replaced or refunded, at our option. No sliding scale: the 23^rd month is worth the first.

What is not covered

A mechanical part almost always dies of its environment. We do not cover:

a failure caused by the original fault left untreated (contaminated oil, circuit not flushed, unsuitable fluid);
fitting that does not follow the instructions supplied;
a steering part fitted without a wheel alignment;
an A/C compressor fitted without flushing the circuit and without a new receiver drier;
competition use or engine remapping.

Why these exclusions sit on this page and not at the bottom of an invoice. They are exactly the causes of return we see most often. Stating them before purchase saves you a pointless expense; hiding them until a dispute would pay better in the short term and be indefensible afterwards.

Making a claim

Write to us

Order number, description of the symptom, distance covered since fitting.

We reply within 2 working days

With a return number. Do not send anything back before you have it: a parcel without a number gets lost.

Inspection

The part is examined in the workshop. You receive the report, including when it does not go your way.

Replacement or refund

Within 10 working days of a favourable inspection.

Right of withdrawal

Separately from the warranty, any part that has not been fitted is taken back for 30 days, in its original packaging. A part that has been fitted and then removed can no longer be taken back: it carries fitting marks and is no longer resellable. That is true of every seller; we prefer to write it down.